Telecoms
Telephone systems
Ardent Networks can supply, install, upgrade and support a range of fully featured IP or traditional telephony systems whether you need a single handset or support for thousands of users.
An effective business telephone system can reduce costs, enhance customer services and increase your efficiency.
Typical configurations include:
- Basic Call Distribution
- Voicemail
- Auto Attendant
- Conferencing
- Speed Dialing
- Intercom
- Paging
Carrier Services
Ardent Networks can supply traditional telephony circuits such as ISDN and PSTN alongside newer SIP services which can save you considerable amounts when compared to smilar services from BT and other service providers.
We can provide call routing, DDI procurement, hosted telephony, inbound services, line porting, number porting, detailed call reports and cost analysis.
Contact Centre Services
Ardent Networks are able to provide services to call centres for role based call distribution, statistical analysis, capacity planning, supervisor & agent reporting, contact management, Interactive Voice Response (IVR) and many more features.
Headset Services
We are able to offer services to businesses in headset design, procurement, installiation and maintenance. This is to help keep compliant with EU Directives on noise at work regulations published in 1989 and 2005.
Advanced Services
We can also offer advanced services in call recording, advanced call distribution, call answer statistics and forecasting for future telephony costs.